1. Overview

Wisherly delivers a digital product — a personalised surprise page — that is rendered to the recipient immediately upon payment. Because the service is digital and consumed upon viewing, our refund policy is designed to balance customer protection with fair business terms.

This policy applies to all purchases on wisherly.co and is governed by the Consumer Protection Act, 2019.

2. Refund Window

Refund requests must be submitted within 48 hours of purchase AND before the recipient has opened/viewed the surprise page.

Both conditions must be met. Once the recipient has viewed the page, the digital product has been fully consumed and delivered, and the service is no longer refundable.

3. Eligible Refund Scenarios

We issue refunds in the following circumstances:

• Technical failure: Your payment succeeded but the surprise page was not generated, or the page link does not work despite troubleshooting.
• Duplicate charge: You were charged multiple times for the same order.
• Wrong amount: An error on our side caused you to be charged more than the displayed price.
• Service unavailability: Our platform is unavailable for more than 24 consecutive hours after your purchase, preventing delivery.
• Fraud: The payment was made without your authorisation (subject to verification).

4. Ineligible Refund Scenarios

We do not issue refunds in the following circumstances:

• Change of mind after purchase.
• The recipient has already opened/viewed the page.
• Request submitted more than 48 hours after purchase.
• Dissatisfaction with content you yourself uploaded (photos, messages, music).
• Recipient did not respond or react the way you expected.
• You gave the wrong recipient name or personalisation details.
• You shared the link with the wrong person.
• Account suspension due to Terms of Service violations.

5. How to Request a Refund

To request a refund, email us at reachpavan02@gmail.com with:

• Subject line: "Refund Request — [Order ID or Invoice Number]"
• Order ID or Invoice Number from your confirmation email.
• Payment ID (Razorpay reference, if available).
• Reason for the refund.
• Any screenshots that support your request (for technical issues).

We will acknowledge your request within 48 hours of receipt.

6. Processing Time

Once approved, refunds are processed to your original payment method (card, UPI, net banking, wallet) via Razorpay:

• Credit/debit card: 5-7 business days
• UPI: 2-4 business days
• Net banking: 5-7 business days
• Wallet: 2-4 business days

Actual credit time may vary depending on your bank's processing timelines.

7. GST Credit Note

When a refund is issued, we generate a GST-compliant credit note (format: WIS/CN/<FY>/<seq>) that reverses the original invoice. The credit note is emailed to you and available in your dashboard. This is required for GST record-keeping on both sides.

8. Partial Refunds

In exceptional cases — such as a multi-item order where only one item failed — we may issue a partial refund at our discretion. Partial refunds follow the same approval and credit-note process.

9. Cancellation of Order

Because pages are generated immediately after payment, there is no "pending order" state to cancel. If you wish to stop a page from being delivered, you must either:

• Not share the page link with the recipient, and request a refund within the 48-hour window, OR
• Delete the page from your dashboard (the link will then return an error if shared).

Deleting the page after the recipient has viewed it does not entitle you to a refund.

10. Disputes and Chargebacks

If you initiate a chargeback or payment dispute through your bank or card network without first contacting us, we reserve the right to contest it with Razorpay using the relevant payment records, invoice, and evidence of delivery.

We encourage customers to contact us first — in nearly all cases, we can resolve the issue faster than a chargeback process.

11. Contact

For refund-related queries:

Sanjee Gopinath Pavan Kumar (also referred to as "SG Pavan Kumar"), Proprietor
Trading as: Wisherly - Supar Digital Moments
2nd Floor #35, 2nd Main 2nd Cross 2nd Stage, Pipe Line Road Vijayanagar
Bengaluru, Karnataka 560040, India
Email: reachpavan02@gmail.com
GSTIN: 29EOHPP1493F1ZJ

Grievance Officer: SG Pavan Kumar (same contact as above)
For unresolved grievances, please see the Grievance Redressal section of our Terms of Service.

This Refund & Cancellation Policy is prepared in accordance with the Consumer Protection Act, 2019; the Consumer Protection (E-Commerce) Rules, 2020; and applicable Razorpay and industry norms for digital goods.